For business

Your electricity bill is probably your second-biggest overhead. Have you ever actually read it?

Most business owners haven't. Not properly. The bill is four pages long, the charges aren't labelled in plain English, and the retailer has no incentive to explain what you're paying for.

Upload your business bill. Your Coach reads every line and tells you what's going on — including the charge most business owners have never heard of.

Free to start · No sign-up · Bill not stored

The hidden cost

What's the charge your retailer hopes you never notice?

It's called a demand charge. For many Australian small and medium businesses, it makes up 30–50% of the total electricity bill.

It works like this: your meter records the maximum rate at which your business drew power at any single moment during the billing period. One 15-minute peak — when you turned on the oven, the espresso machine, the air conditioning, and the cool room compressor all at once on Monday morning — sets your demand charge for the entire month. It doesn't matter if the rest of the month was quiet.

Most bills don't explain this. They bury it in line items labelled "demand charge," "capacity charge," or "kW charge" without any context. Your Coach identifies exactly how much of your bill is demand charges, what caused your peak, and what you can do about it.

Read the full guide to demand charges →

What does the Business Coach help with?

DEMAND

Demand charge reduction

Your Coach identifies what drove your peak demand and gives you specific strategies to reduce it — staggering equipment startup, scheduling high-draw appliances outside peak windows, and whether a power factor correction investment would pay for itself.

POWER FACTOR

Power factor assessment

If your bill includes reactive power charges or your power factor is below 0.9, you're paying for electrical capacity you're not using. Your Coach identifies this and produces an electrician brief — a printable document you hand to your electrician explaining exactly what needs to be assessed and corrected.

TARIFF

Tariff structure review

Some businesses are on demand tariffs when a time-of-use or flat structure would cost less for their usage profile, or vice versa. Your Coach checks whether your tariff type matches how your business actually uses power.

REBATES

Business rebate programs

State and federal programs exist for commercial customers — energy efficiency grants, demand management incentives, and sector-specific programs. Your Coach screens all applicable programs for your state and business type.

COMPLAINTS

Complaint drafting

If your retailer has applied the wrong rate, issued incorrect demand readings, or misapplied your contract — your Coach drafts the formal complaint citing the relevant provisions of your retail contract and the National Energy Customer Framework. You review it and send it.

EMBEDDED NETWORKS

Embedded network rights

If your bill is from an embedded network operator, your Coach flags this and explains your rights — what the operator is permitted to charge and where to escalate disputes. Embedded network customers often pay more without realising they have escalation paths.

What does the Business Bill Action Plan cost?

$97

once. No subscription.

Everything in the household plan ($29), plus demand charge analysis, power factor assessment, electrician brief, business rebate screening, and tariff optimisation.

A one-off energy audit from a consultant typically costs significantly more — and isn't available immediately. The Business Coach covers the same ground for $97, available right after you upload your bill.

Money-back guarantee: if your Coach can't find $100 in potential savings or eligible rebates, your $97 is refunded in full within 7 days.

See more: Full pricing · Business guides · What your Coach covers

Business bill questions

What are demand charges?
Demand charges are fees based on the single highest spike in your electricity use during a billing period. One 15-minute peak sets your demand charge for the entire month — they can make up 30–50% of a business bill.
Does BillDecoder handle all business types?
Yes — cafés, medical practices, retail, gyms, workshops, childcare centres, offices. The Coach adapts its analysis to your bill's structure.
What about embedded network bills?
If your bill is from an embedded network operator, your Coach flags this and explains your rights as an embedded network customer — what the operator is permitted to charge, and where to escalate if you have a dispute.
Do you cover all states?
All states and territories for rebates, complaints, and usage analysis. Switching to a new retailer is available in NSW, VIC, South East QLD, SA, TAS, and ACT.
What's the difference between the $29 and $97 plans?
The $97 Business Plan adds demand charge analysis, power factor assessment, an electrician brief, and business-specific rebate screening. If your bill doesn't include demand charges, the $29 household plan covers the same ground.

Independent by business model — customers pay, retailers don't.

Last updated: 24 April 2026