QLD · State guide
Queensland electricity bills have their own rules. Your Coach knows all of them.
Whether you're in south-east QLD on the Energex network or in regional Queensland on Ergon, the rates, rebates, and your options for fixing your bill are different. Upload your bill and your Coach reads it in the context of your specific network, your tariff structure, and what's available in your area.
Upload your Queensland bill — free to start →What makes Queensland electricity different?
Queensland operates two distinct electricity markets. South-east QLD runs on the Energex network under the Default Market Offer (DMO), which caps what retailers can charge on standing offers. Major retailers compete for customers — AGL, Origin Energy, EnergyAustralia, Alinta Energy, and others operate in this zone.
Regional Queensland runs on the Ergon Energy network under the Queensland Competition Authority (QCA) framework. Retailers have fewer options here, and for many regional customers Ergon Energy Retail is the only realistic choice. State government subsidies help offset the higher network costs that regional customers face.
The difference matters for what your Coach recommends. If you're in south-east QLD, switching to a better market offer may be the single biggest fix available. If you're in regional QLD, your Coach focuses on rebates, tariff optimisation, and complaint routes — because switching may not be a meaningful option.
What are common issues on Queensland bills?
Queensland has the highest rooftop solar penetration in Australia. Solar customers here face two common issues: legacy feed-in tariff arrangements that may no longer be competitive, and solar generation that's dropping without explanation (often a system fault rather than seasonal variation). Your Coach checks both.
Queensland households are commonly on flat rate (tariff 11), controlled load (tariff 31 or 33 for hot water and pool pumps), or time-of-use tariffs. If you have a hot water system on controlled load, your Coach checks whether it's wired to the right tariff — a surprisingly common gap.
What rebates are available for Queensland households?
The Queensland Government Electricity Rebate is available for eligible low-income households. The Medical Cooling and Heating Electricity Concession is available for households with approved medical conditions that require temperature management. Regional customers should check whether they're receiving the applicable state subsidy.
Your Coach screens all applicable Queensland rebates as part of the $29 Bill Action Plan and gives you the application steps and call scripts.
Verify current amounts and eligibility at qld.gov.au — cost of living support. See the full list of rebates by state on the BillDecoder rebates page.
Queensland electricity questions
I'm in regional QLD — can I still use BillDecoder?
What's the DMO and does it protect me?
I have solar — is my feed-in tariff competitive?
What's the difference between Energex and Ergon networks?
Other state guides
Also see: What your Coach covers · All rebates by state · Bill guides · Energy Made Easy
Upload your Queensland bill
Free verdict in under 60 seconds. Your Coach reads it in the context of your specific network and what's available in your area.
Upload your bill →State energy market information current as of 24 April 2026. Verify specific rates and regulations at aer.gov.au.
Last updated: 24 April 2026