Question 1

What is BillDecoder?

Accepted Answer

BillDecoder is an independent AI-powered tool that reads your Australian electricity bill and tells you — in plain English — whether you're overpaying. Upload your bill, get a free verdict in under 60 seconds, then take action with a personalised Bill Action Plan.

Question 2

Is BillDecoder independent?

Accepted Answer

Yes. BillDecoder is completely independent. We don't receive commissions from retailers, we don't have referral deals, and we don't get paid when you switch. Our only revenue is from Bill Action Plan sales. This independence is structural and permanent.

Question 3

Do you receive commissions from retailers?

Accepted Answer

No. BillDecoder is completely independent. We don't recommend specific retailers and we don't receive any commissions or referral fees.

Question 4

How does BillDecoder work?

Accepted Answer

Upload your bill (photo or PDF). Our AI analyses 20+ data points — tariff type, rates, supply charges, usage patterns, solar performance, and more. You get a free verdict telling you if you're overpaying. If you want to take action, the Bill Action Plan gives you pre-filled scripts, emails, rebate guides, and prioritised savings actions.

Question 5

Which retailers and states do you support?

Accepted Answer

BillDecoder supports every electricity retailer in every Australian state and territory — NSW, VIC, QLD, SA, WA, TAS, ACT, and NT. Any residential or business electricity bill in any format.

Question 6

How much does BillDecoder cost?

Accepted Answer

The verdict is free. The Bill Action Plan is $29 for residential bills, $9 for concession card holders, and $97 for business bills. All plans include the Action Coach to help you track your progress.

Question 7

Do you offer concession pricing?

Accepted Answer

Yes. If you hold a Pensioner Concession Card, Health Care Card, DVA Gold Card, or Commonwealth Seniors Health Card, select 'Yes' during checkout for $9 pricing.

Question 8

What's the money-back guarantee?

Accepted Answer

If we can't identify at least $100 in potential savings or eligible rebates, we refund you in full. No questions asked.

Question 9

What's included in the Bill Action Plan?

Accepted Answer

A personalised PDF report with: your bill decoded in plain English, your rate compared to the best available in your area, prioritised savings actions with dollar values, pre-filled call scripts for your retailer, a ready-to-send negotiation email, rebate eligibility screening with claim instructions, and solar analysis if applicable.

Question 10

What happens to my bill after I upload it?

Accepted Answer

Your bill is processed by AI to extract the data, then deleted. We never share your personal information. If you opt into the BillDecoder Index, only de-identified rate and usage data is stored.

Question 11

Is my data safe?

Accepted Answer

Yes. Your bill is processed in memory and never stored on our servers. De-identified data (rates, usage, tariff type — no name, address, or account number) is only saved if you explicitly opt in to the BillDecoder Index.

Question 12

What is the BillDecoder Index?

Accepted Answer

The BillDecoder Index is an aggregated, de-identified dataset of Australian electricity bills. If you opt in, your rate and usage data (with no personal information) helps build a picture of what Australians actually pay — so everyone can compare against real data, not retailer marketing.

Question 13

How does rebate screening work?

Accepted Answer

When we analyse your bill, we check your state, tariff type, and household details against known government rebate programs. If you may be eligible for rebates you're not receiving, we flag them with the dollar value and exactly how to claim.

Question 14

Which rebates can BillDecoder find?

Accepted Answer

We screen for all major state and federal electricity rebates including Low Income Household Rebates, Seniors Energy Rebates, Family Energy Rebates, Medical Energy Rebates, Life Support Rebates, EAPA emergency vouchers, and state-specific concessions like the Queensland Electricity Rebate ($386.34/yr), Medical Cooling and Heating Concession ($522.09/yr), and HEEAS hardship assistance (up to $720). Rebate availability varies by state.

Question 15

Are rebates applied automatically?

Accepted Answer

Most electricity rebates are NOT applied automatically. You need to know they exist, check your eligibility, and apply through your retailer or the relevant government agency. BillDecoder identifies which ones you may be missing.

Question 16

What's different about a business bill analysis?

Accepted Answer

Business bills often include demand charges, power factor penalties, and different tariff structures. Our Business Bill Action Plan includes demand charge analysis, power factor assessment, and a printable electrician brief.

Question 17

What are demand charges?

Accepted Answer

Demand charges are based on your peak electricity usage in any 30-minute period, not total consumption. They can be 30-50% of a business bill. Our analysis identifies whether your demand charges are reasonable and how to reduce them.

Question 18

Can BillDecoder analyse embedded network bills?

Accepted Answer

Yes. We detect embedded network billing and adjust our analysis accordingly. Since you cannot switch retailers on an embedded network, we focus on usage reduction and ensuring your operator's pricing complies with regulations.

Question 19

What's included in the Business Bill Action Plan?

Accepted Answer

Everything in the residential plan, plus demand charge analysis, power factor assessment, electrician brief, and business-specific rebate programs.

Question 20

What business rebates are available?

Accepted Answer

NSW businesses may be eligible for the Energy Savings Scheme (subsidised equipment upgrades), Energy Efficiency Grants for Small and Medium Businesses (up to $25,000 via business.gov.au), and free energy assessments through the NSW Business Energy Advice Program. Businesses under $10M turnover can also use the Instant Asset Write-off on assets under $20,000 — discuss with your accountant. Availability varies by state.

Frequently Asked Questions

About BillDecoder

Pricing & Guarantee

Your Bill & Data

Rebates & Savings

Business Bills