Your independent guide

Your independent guide for every electricity bill problem

The Coach is an AI that reads your electricity bill line by line, finds every dollar you're overpaying, and works through every fix with you — switching plans, claiming rebates, drafting complaints, and more. In plain English. No phone calls.

$29 once · No subscription · Money-back guarantee

PLAN SWITCHING

Plan switching — online, no phone call needed

If a better plan exists for your usage, your Coach finds it, gives you your own account details pre-filled, and walks you through the retailer's online signup form. No phone call. No hold music. Under 10 minutes. The Coach uses real plan data for your distribution zone — including your NMI, account number, current plan, and address — so you fill in the retailer's form and you're done. No sales pitch. No commission going anywhere.

Average time to switch: under 10 minutes. Available in: NSW, VIC, South East QLD, SA, TAS, ACT.

REBATES

Rebate claiming — every dollar you're owed

The most common finding in BillDecoder analyses isn't an overcharge. It's an unclaimed rebate. Eligible households miss $285 to $750 per year — sometimes for years running — because the application process is opaque and nobody told them it existed.

Your Coach checks every rebate available in your state. For each one you're eligible for, it gives you the application steps, the relevant phone number, and a word-for-word script for the call. You make the call — your Coach tells you exactly what to say.

COMPLAINTS

Complaint drafting — backed by regulation

If your retailer has overcharged you, refused a rebate, issued a wrong rate, or sent a disconnection notice while a dispute is unresolved — your Coach drafts the formal complaint. It cites the exact regulation your retailer has breached, names the right ombudsman for your state, and addresses the letter correctly. You review it, you approve it, you send it. Takes under two minutes. This is what a $400/hour energy consultant charges for. It's included in your $29.

SOLAR & BATTERY

Solar feed-in analysis — are you being paid fairly?

If you have solar, your Coach compares your feed-in tariff rate against current market rates in your state and distribution zone. If you're being paid at the floor rate when better rates are available, your Coach shows you which plans offer higher feed-in tariffs and what the annual difference would be at your export volume.

Your Coach also runs the battery analysis: given your daily export volume, your current buy-back rate at peak times, and your usage pattern, is a battery financially viable? It calculates the estimated annual saving from storing and using your own power instead of exporting it at a low rate and buying it back at a high rate — and gives you a payback estimate.

USAGE COACHING

Usage and tariff optimisation — the gains that don't require switching

Sometimes the right answer has nothing to do with your retailer. Your Coach looks at whether your controlled load is set up correctly for your hot water system; whether time-of-use pricing would suit your usage pattern (or hurt it); which appliances are driving your peak demand and when; and whether your tariff type matches how you actually use power.

These changes cost nothing to implement. They show up on your next bill.

QUARTERLY

Quarterly check-in — the habit that compounds

Every quarter, when your next bill arrives, upload it. Your Coach compares it against your previous bill, checks whether the savings from your last session materialised, and identifies what to work on next. Over time, each bill becomes a data point in a picture of your household's energy cost — and each quarter, you pay a little less.

What does the journey look like?

What if I can't switch retailers?

Your Coach still works — you just can't switch retailers in the same way. Your Coach covers rebates, complaint drafting, solar analysis, and usage optimisation — all of which are available regardless of where you live. Some of our best results come from customers in markets where switching isn't the answer.

If you're in WA, NT, or regional Queensland, here's what your Coach still covers:

• ✓Rebates
• ✓Complaint drafting
• ✓Solar analysis
• ✓Usage coaching

Your bill has answers. Your Coach knows how to read them.

Switching available in NSW, VIC, SE QLD, SA, TAS, ACT. Rebates, complaints, solar, and usage coaching available everywhere.