About

I felt stupid looking at my own electricity bill. Then I felt angry. Then I built something about it.

— Steve Hadfield, founder, BillDecoder

I learned which retailers overcharge and by how much. I learned which rebates exist in every state and how to claim them. I learned what to say when you call your retailer and what they'll try to say back.

Then I built all of that into a Coach that does in 60 seconds what took me months to figure out.

I still upload my own bill every quarter. I still find things that make me angry.

Why independence matters

BillDecoder is independent. No retailer pays us. No commission influences what the Coach tells you.

Every major comparison and switching site earns money when you switch through them. That's not illegal and it's not a secret — but it means their advice is optimised for switching, not for your best outcome. If the right answer is staying put and claiming the rebate you've been missing for three years, a commission-funded site has no financial reason to tell you that.

BillDecoder charges you $29. That's the business model. The Coach is paid by you, which is why it can tell you the truth — whether that's switching, staying, claiming a rebate, drafting a complaint, or adjusting how you use power.

Your bill is not your fault. But it is your fight. Your Coach makes sure you're not fighting blind.

What BillDecoder actually does

The free bill analysis reads your electricity bill and tells you what you're paying, whether you're overpaying, and where the gaps are.

The Coach ($29 for households) works through every saving path with you — plan switching, rebate claiming, complaint drafting, solar and battery analysis, and usage optimisation. It knows your bill, it knows the regulations, and it stays with you until the problem is fixed.

The BillDecoder Index is built from real bills shared by users who opt in, de-identified. It shows what Australians actually pay — not what retailers say they charge. The more people who upload, the more accurate the picture gets.

Also see: Electricity rebates by state · How it works

Get in touch

Questions, feedback, or a media enquiry: visit the contact page or email hello@billdecoder.au.

If you're a financial counsellor or community organisation who wants to use BillDecoder as a resource for clients — get in touch. We're interested in those conversations.

Independent by business model — customers pay, retailers don't.

Last updated: 24 April 2026