Terms of Service
Last updated: March 2026
These terms are pending formal legal review.
About this service
BillDecoder provides AI-powered electricity bill analysis. We are not a financial advisor, energy broker, or comparison service. Our analysis is informational only.
Accuracy and limitations
Analysis is generated by AI and may contain errors. Savings estimates are indicative. Always verify plan details directly with your retailer before making changes. We do not guarantee specific savings outcomes.
What we are not
We are not licensed financial advisors. We do not provide financial advice. Our analysis should not be relied upon as the sole basis for financial decisions. We recommend consulting with a qualified professional for significant financial decisions.
The Bill Rescue Pack
The Rescue Pack is a personalised report generated from your bill data. The $29 guarantee: if the report is not worth your time, email us within 7 days for a full refund. No questions asked.
The Business Rescue Pack
The Business Rescue Pack is a personalised report at $97. It includes demand charge analysis, an electrician brief for power factor assessment, and word-for-word call scripts for your retailer. The same 7-day refund guarantee applies.
Independence commitment
BillDecoder does not accept commissions, referral fees, or payments from any electricity retailer, distributor, or energy company. Our revenue comes entirely from Rescue Pack sales. This independence is structural and permanent.
Your data
See our Privacy Policy for full details. Summary: bills are never stored, free analysis data is not retained, Rescue Pack data is deleted after delivery.
Australian Consumer Law
Nothing in these terms excludes or limits any rights you have under the Australian Consumer Law. Where our services come with guarantees that cannot be excluded under Australian law, our liability is limited to re-supplying the service or refunding the price paid.
Changes to these terms
We may update these terms. The date at the top shows when they were last updated.
Contact
For questions about these terms, email hello@billdecoder.au or use our contact form.