Emergency one-off assistance, not an ongoing rebate. Vouchers are applied electronically to your energy account.
EAPA is one-off emergency assistance, not an ongoing rebate. Vouchers are $50 each. You can apply more than once if you face repeated hardship, but it is assessed each time.
>Anyone experiencing short-term financial hardship paying their electricity bill
>No concession card required
>Must be unable to pay your bill due to a crisis or emergency
1.Apply online at Service NSW or call 13 77 88
2.Or contact a community welfare organisation: Salvation Army, St Vincent de Paul Society, Anglicare, community centres
3.For disputes with your retailer, call EWON (Energy & Water Ombudsman NSW) on 1800 246 545
4.A welfare worker will assess your situation and issue vouchers if eligible
5.Vouchers are $50 each and applied electronically to your energy account
You do not need a concession card to access EAPA — anyone in short-term financial hardship can apply
You can apply through Service NSW online or on 13 77 88, or through community organisations
EWON (1800 246 545) is free, independent, and can also help resolve disputes with your retailer
EAPA is separate from ongoing rebates. You can receive EAPA assistance while also receiving the Low Income Household Rebate or other ongoing rebates.
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Upload my billHow do I get EAPA vouchers?
Apply online at Service NSW or call 13 77 88. You can also contact a community welfare organisation like the Salvation Army, St Vincent de Paul, or Anglicare. Vouchers are $50 each and applied electronically to your energy account. For disputes with your retailer, call EWON on 1800 246 545.
Can I get EAPA more than once?
Yes, but each application is assessed individually. EAPA is intended for crisis situations, not ongoing bill assistance. If you need ongoing help, check the Low Income Household Rebate or Seniors Energy Rebate.
Do I need a concession card for EAPA?
No. EAPA is available to anyone experiencing short-term financial hardship, regardless of whether you hold a concession card.